At Edelweiss London Limited ("we", "us", "our"), we are committed to safeguarding our users’ privacy and protecting their personal data. This Privacy Policy details how we handle our users’ personal information when they visit our website (regardless of where they are accessing it from) and explains our users’ privacy rights.

This Privacy Policy aims to provide our users with information on how Edelweiss London Limited collects and processes their personal data through their interaction with this website. This includes any data they may provide through this website when subscribing to our newsletter or submitting an inquiry via a designated form. Our website is not designed for children, and we do not knowingly collect data relating to children.

Please read this Privacy Policy in conjunction with any other privacy notices or fair processing notices we may provide on specific occasions when we are collecting or processing personal data about our users, so that you are fully aware of how and why we are using our users’ data. This Privacy Policy complements those notices and is not intended to override them.

Edelweiss London Limited is the entity responsible for our users’ personal data. We have appointed a team member to oversee matters related to this Privacy Policy. If you have any questions, including any requests to exercise your legal rights, please contact us using the details provided below.

Our full contact details are:

• Full name of legal entity: Edelweiss London Limited
• Name of the manager overseeing privacy inquiries: Stephen Burgess
• Email address: hello@edelweisslondon.com
• Postal address: Edelweiss London Limited, 2 Horizon Business Village, 1 Brooklands Road, Weybridge, England, KT13 0TJ
• Telephone number: +44(0)2039 377 500

Our users have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address any concerns before you approach the ICO, so please contact us first.

This version was last updated on August 5, 2024. Previous versions can be obtained by contacting us directly.

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections might allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When our users leave our website, we encourage them to read the privacy policy of every website they visit.

Personal data, or personal information, refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about our users, grouped together as follows:

• Identity Data, which includes first name, second name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data, which includes billing address, delivery address, email address, and telephone numbers.
• Transaction Data, which includes details about payments to and from our users and other details of products and services they have purchased from us.
• Technical Data, which includes internet protocol (IP) address, our users’ login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices they use to access this website.
• Usage Data, which includes information about how our users use our website, products, and services.
• Marketing and Communications Data, which includes our users’ preferences in receiving marketing from us and our third parties and our users’ communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from our users’ personal data but is not considered personal data in law as this data does not directly or indirectly reveal our users’ identity. However, if we combine or connect Aggregated Data with the personal data of a particular user so that it can directly or indirectly identify them, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about our users (this includes details about their race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about their health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with our users or clients, and they fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with them (for example, to provide them with design services). In this case, we may have to cancel a product or service our users or client have with us, but we will notify them if this is the case at the time.

We use different methods to collect data from and about our users, including through:

Direct Interactions: Our users may give us their Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data our users provide when they:

• Apply for our products or services;
• Subscribe to our service or publications;
• Request marketing materials to be sent to them;
• Enter a survey or promotion; or
• Provide us with feedback about our services or goods.

Automated Technologies or Interactions: As our users interact with our website, we may automatically collect Technical Data about their equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

Third Parties or Publicly Available Sources: We may receive personal data about our users from various third parties as set out below:

• Technical Data from analytics providers such as Google;
• Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services;
• Identity and Contact Data from data brokers or aggregators;
• Identity and Contact Data from publicly available sources.

We will only use our users’ personal data when the law allows us to. Most commonly, we will use our users’ personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with our users.
• Where it is necessary for our legitimate interests (or those of a third party) and our users’ interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing our users’ personal data other than in relation to sending third-party direct marketing communications to them via email or text message. Our users have the right to withdraw consent to marketing at any time by contacting us.

We may use our users’ Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think they may want or need, or what may be of interest to them. This is how we decide which products, services, and offers may be relevant for our users and customers.

Our users will receive marketing communications from us if they have requested information from us or purchased goods or services from us or if they provided us with their details when they entered a survey or registered for a promotional activity.

In each newsletter/email, our users will have the option to be removed from receiving that marketing materials by opting out.

Our users can ask us or third parties to stop sending them marketing messages at any time by following the opt-out links on any marketing message sent to them or by contacting us at any time. Where they opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.

Our users can set their browser to refuse all or some browser cookies, or to alert them when websites set or access cookies. If our users disable or refuse cookies, it should be noted that some parts of this website may become inaccessible or not function properly.

We will only use our users’ personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
Please note that we may process our users’ personal data without their knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may need to share our users’ personal data with the following parties for the purposes set out in section 4 above:

External Third Parties: These include service providers who provide IT and system administration services, professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use our users’ personal data in the same way as set out in this Privacy Policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use our users’ personal data for their own purposes and only permit them to process our users’ personal data for specified purposes and in accordance with our instructions.

We do not transfer our users’ personal data outside the United Kingdom unless it is necessary to provide a service. In such cases, we ensure appropriate safeguards are in place to protect your data.

We have implemented appropriate security measures to prevent our users’ personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized manner. Access to our users’ personal data is restricted to employees, agents, contractors, and other third parties who will only process our users’ personal data on our instructions and are subject to a duty of confidentiality.
We have established procedures to handle any suspected personal data breach and will notify our users and any applicable regulator of a breach where we are legally required to do so.

We will only retain our users’ personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process our users’ personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.
In some circumstances, our users can ask us to delete their data: see "Request Erasure" below for further information.
In some circumstances, we may anonymize our users’ personal data (so that it can no longer be associated with them) for research or statistical purposes, in which case we may use this information indefinitely without further notice to our users.

Under certain circumstances, our users have rights under data protection laws in relation to their personal data. These include:

• Request access to their personal data. This enables our users to receive a copy of the personal data we hold about them.
• Request correction of the personal data that we hold about them. This enables our users to have any incomplete or inaccurate data we hold about them corrected.
• Request erasure of their personal data. This enables our users to ask us to delete or remove personal data if there are no reasons for us continuing to process it.
• Request restriction of processing their personal data. This enables our users to ask us to suspend the processing of their personal data.
• Right to withdraw consent. At any time where we are relying on consent to process our users’ personal data. However, this will not affect the lawfulness of any processing carried out before our users withdraw their consent. If they withdraw their consent, we may not be able to provide certain services.

If you wish to exercise any of the rights set out above, please contact us.

Our users will not have to pay a fee to access their personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if their request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with their request in these circumstances.

We may need to request specific information from our users to help us confirm their identity and ensure their right to access the personal data (or to exercise any of their other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact our users to ask them for further information in relation to their request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if a user’s request is particularly complex or they have made several requests. In this case, we will notify them and keep them updated.